Confirm Identity: Technical Difficulties Error

Awesomeness
Contributor
Contributor

It's been a week since I receive a notification in my dashboard to confirm my identity. Tried filling up all the section and uploading the needed documents but everytime I click on the submit button, I get a d$mn error saying that they are having a technical difficulties and also asked me to try again later. Well, it's been more than a week and I still get this error! I tried sending emails but instead of receiving exact answers, all I get is suggested solutions from the bot. How are we supposed to deal with this matter?

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PayPal_Carlos
Moderator
Moderator

Hello Awesomeness! Thank you for your post and welcome to the PayPal UK Community! I am sorry to hear that this has happened. If you are still getting the same error message, please clear cache and cookies and try one more time. If you are accessing your account on your mobile phone, please try on your home PC/laptop. If you have already tried this with no success, you can contact us on Twitter @AskPayPal and/or Facebook page and we will be happy to advise. Hope this helps. - Carlos 

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