I want to add money from an American Express Gift Card so I can use it for online purchases but it wont allow me to add money. Here is what exactly the message says: We couldn't confirm your identity There was a problem with some of your info. Sometimes this is because of a recent move or name change. You can shop or send money with your linked bank or card, even without a balance. If you still want to add money, go to the Resolution Center to confirm your identity. --- I went to the resolution center but I don't know where to go even if there is a place to go. Anybody have any helpful advice?
