card stolen -- need contact info for Omaha Customer Support
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My Paypal debit card was stolen out of my purse and I had two fraudulent charges placed before my limit was reached. Someone called me from the credit card company to verify many more attempted charges and I told them I had not done them and they cancelled my account. I have emails from Paypal thanking this me for those purchases, but nothing showing that they are being investigated. The money to cover them has been taken from my bank account. I went on the Paypal site to dispute the charges and it will not let me. Even though I went through their procedure under the Resolution Center and chose the transaction from the list of charges to my account, I'm getting this message:
"The ID number you entered does not correspond to a payment and is ineligible for submission through this webform. If you want to dispute an authorization, please call Omaha Customer Support to resolve the issue."
I cannot find any number for Omaha Cust Support anywhere on the site, nor any number for Paypal. What should I do? I've already filed a police report locally since this card was stolen at my workplace, but I really need Paypal to reverse these charges. Thanks for your help.
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Known info:
PayPal Customer Service:
US/Canada
1 - 888 - 221 - 1161
or
1 - 402 - 935 - 2050
4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST Saturday and Sunday
Regards,
skier
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Unless the policy has changed you will need to send in your dispute form after printing the affidavit and physically mailing it to their dispute center. PayPal debit cards do not allow users to dispute charges over the phone. If you want to expedite the process I would get the form in the mail asap.

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