Second dispute on same order

[AliMa]

I opened a dispute a few weeks ago due to non-response from a seller. After I made the claim he sent me the item, some computer software. Now that I have it I'm unable to upgrade it because the software company says the key he sent is invalid. I suspect it's already registered to someone else. 

I went to the PayPal dispute center to cancel the first dispute and register this second one, but it won't allow me to open a second dispute on the same item, and there's no way I can find to communicate with PayPal to provide them with this additional information. 

Help?

Thanks! 

[darlaplans]

You will need to call paypal and ask for the resolution center.  Someone will manually go in and do it for you.  Once you have made one claim against someone and closed it, you cannot do it yourself again.

[BigKahuna97]

Been in your shoes before and having them manually re-open a case is a 99% long shot against you.  If you paid via a credit card you should still be in luck since you have chargeback rights.  If you paid via an e-check or paypal balance you may have to chalk this one up as lesson learned.