I bought a specific Brand of an electronic test device. Without prior notice or approval, the seller sent a different brand which had different circuitry, and was of a poorer cosmetic condition. When I asked for the right one to be sent, he said OK, but again sent still another different brand having still different circuitry. Both items sent were worth half of what I paid for, and what other people were selling for in that condition. I had to buy the actual item again from a different seller, better condition, right brand and circuitry, for half the price.
The seller then lied to PayPal saying that he sent what he advertised and sold me, even though the different brand items sent were serial numbered government surplus items. He would not say that he would pay for the return of the two wrong sent items.
PayPal decided that if there was a verification of a package being sent, then that must mean that I had got what I bought. After all, that was what the seller was telling PayPal. I was not allowed to provide any photos or proof of what had actually been sent, since the process set up by PayPal doesn't provide a way to do so for the buyer making the complaint to submit evidence.
So, if I didn't ask for the different junk he sent, why should I have to pay for the return of those two items that I didn't buy?
Why should I lose a PayPal claim just because he could prove he sent "something", and was willing to lie about it to PayPal.
Why doesn't PayPal provide some means of allowing evidence to be presented that supports a buyer's claim (like photos), instead of accepting only evidence (shipping record) provided by the seller?
