My account was HIJACKED!!!

[SnoSno]

I spoke to eBay and they blocked my account because they said someone was sending fraudulent messages to other members. They sent me a password reset email to the one listed under my profile, the MSN account. As it turned out the hacker or whatever you call him/her hijacked that as well because I used the same password for both eBay and email. It was a difficult password by the way.

I did what Msn said to do which was fill out this account validation form which asks you questions about your email account that only you would know. The problem is I setthis account up over 8 years ago simply to sign up for things like eBay etc. that required an email. So I did not have all the answers th there questions. I sent the form anyway and have now sent it three times as they continue to answer my problem by sending me the same form! I spoke to someone at MSN and they said they can only service PAYING CUSTOMER ACCOUNTS! **bleep** HOLES!!

Does anyone PLEASE have any idea what I can do to get access to my MSN account so I can 1. Close it 2. Get access back to my eBay account 3. Get a hold of someone at MSN and hammerfist their face into oblivion.

Thanks for any help

-SnoSno

[sandypurins]

If MSN (do you mean Hotmail?) cannot help you re-establish access to your email account, you will need to speak to eBay Live Chat to see if eBay has a different procedure which will permit you to re-establish access to your eBay account.

If all else fails, have eBay close your hijacked eBay account and open a new email account and a new eBay account. This time write down and save the "secret" questions and the answers for each account.

Also, check your computer for keyloggers, malware, etc.

[luvstampin]

NEVER EVER use the same password for 2 different accounts and make sure they are something totally different.

[surplusdealdude]

BEFORE you do that, you need to get rid of the keylogger spuware that is on your computer - that's how they got your other password, most likely.

Run several anti-spyware programs - keyloggers are difficult to get rid of and your odds of getting it go up with multiple attacks.

A very good anti-spyware program that has proved effective ( and it's free) is Malware anti-spyware;

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

You might want to download that.  There's a free one and a paid version - the free one works fine.

THEN, change ALL of your passwords because the scammer's got all of them by now.


And, to make your Paypal account bullet-proof, visit the security center in your Paypal account and buy one of their security keys for $5.  It puts a separate, randomly-generated numerical password on your account that changes every 30 seconds and cannot be hijacked, even if the scammer has your password.