I cant use my security key any longer...

[LostMK]

"We're sorry. There's been an intermittent communication problem. Please try again later." Is what I have been getting all day.

I managed to log in without it by providing other info, I then deactivated it (hoping to be able to re-activate it again to see if that solved the problem) BUT again all I get is: "We're sorry. There's been an intermittent communication problem. Please try again later."

So now the key is deactivated and I can't reactivate it. Anyone else use the security key/token having this issue?

[DCH]

Same problem here. It's worked well for I-don't-know-how-many-months before, but now it's quit.

Is it a coincidence that it died just when Daylight Savings Time ended? I get a feeling that our clocks aren't in sync any more.

[LostMK]

Good point... PayPal seems to have forgotten about that huh? 😛

[DCH]

It's a miracle! My Security Key has just spontaneously started to work again. Perhaps it was just a coincidence that its failure coincided with the end of Daylight Savings Time. Gotta wonder, though, since the battery-powered clock in the Security Key has to stay in reasonable sync with PayPal's servers... and obviously my Key knows nothing of DST.

[skier]

Best to open a Support Ticket if you have not done so already.  Here's the link.

Regards,

skier

[hbw]

I'm having the exact same problem ever since I upgraded from IE7 to IE8. It works on my laptop with IE7 but not on my desktop since upgrading to IE8. By chance to you recently upgrade to IE8?

[j_z]

I've been using IE8 for a long time and the security key worked fine -- until today. I've been trying off and on all day long and I still can't activate it. The first time it happend I called support and they said it would be fixed within two hours. Yeah, sure....

I hope someone posts when it finally starts working again... I don't think I could get PayPal to call me when they're ready.

[monkeymama]

cant use mine either! Tried google chrome and firefox. This is getting old!

[hbw]

Mine started working again late last night 🙂 

[LostMK]

This is hillarious... I was about to post about how mine was also fixed (I deactivated and reactivated it after I could not for a while the other day) but now when I tried to log into the forums, the code failed twice and I needed to identify with a CC (again)