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charms2pendants
charms2pendants Contributor
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Email Confirmations on Cleared Echeck payments from Customers

why am i not receiving and email confirmation from paypal when an echeck clears from one of my customers payment from ebay? I used to get them and now I don't. I have to remember and check my paypal account to see if and when these echecks clear. I need confirmation emails from paypal to keep it all straight so I can send out the paid merchandise in a timely manner.

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gaebaymom
gaebaymom Member
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Re: Email Confirmations on Cleared Echeck payments from Customers

I am a seller with the same problem.  Going to open ticket now.  It is a hassle..

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cshinc
cshinc New Community Member
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Re: Email Confirmations on Cleared Echeck payments from Customers

Same here.  I haven't had an echeck in a month or so.  I had 2 within the last week and was not notified on either that it cleared.     I didn't see any notification that they were stopping those emails so I didn't think to look.  One payment had cleared for a couple of days prior to me sending the order.     If they want us to be on top of our business they should be on top of theirs............   PLEASE fix this.

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gaebaymom
gaebaymom Member
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Re: Email Confirmations on Cleared Echeck payments from Customers

Hi All! I reported this issue this morning and received this response already: 

 

Thank you for contacting PayPal Merchant Technical Services. We are aware of this issue and we are working to resolve it. I will research this matter further and update you with more information as it becomes available. If you have any additional information or updates to your issue, please use the instructions in this email to update your ticket. Thank you for your patience.

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charms2pendants
charms2pendants Contributor
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Re: Email Confirmations on Cleared Echeck payments from Customers

How am I supposed to set up email notifications on echecks clearing from my customer so that I may send out their merchandise?

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charms2pendants
charms2pendants Contributor
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Re: Email Confirmations on Cleared Echeck payments from Customers

how do you open a ticket? paypal makes it very difficult to consult with them on an issue like this

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gaebaymom
gaebaymom Member
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Re: Email Confirmations on Cleared Echeck payments from Customers

https://ppmts.custhelp.com/cgi-bin/ppdts.cfg/php/enduser/ask.php?p_sid=qrOBxdMj&p_accessibility=0&p_...=

 

see if this link works.  Someone had a link to this page on one of the posts earlier.  It is a known problem PayPal is working on.  I gave them the latest transaction number from my cleared eCheck auction so maybe you can do the same. Thanks and Good luck!

 

 

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popshcoom
popshcoom Contributor
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Re: Email Confirmations on Cleared Echeck payments from Customers

This has been an ongoing issue since July.  I've contacted Paypal at least 15 times, and it's still an open ticket.  I get about 10-15 checks per month, and am starting to get negative feedback on eBay since I've missed a few clearings.   It's pathetic that this is still an open issue. 

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gaebaymom
gaebaymom Member
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Re: Email Confirmations on Cleared Echeck payments from Customers

Thanks for the information. I normally save the initial email from PayPal regarding the eCheck in a "waiting for payment" folder in my email.  I will just have to pend the email and check it.  I agree it is a pain and we do not want negative numbers on our shipping, etc. as a result. At least now I know it will probably be awhile before it is resolved. Thanks!

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popshcoom
popshcoom Contributor
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Re: Email Confirmations on Cleared Echeck payments from Customers

Today I rc'd an email notification of a cleared echeck.  Sigh of relief.  It'd be great to have the clearing return to the downloadable seller log as well.

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