shutting my account, disgusting service from paypal

abifeatherstone
Contributor
Contributor

i am absolutely livid! after waiting 90 days for the payment hold to be removed from my account they have reapplied it in less than a week. Their excuse is that i am a high risk ebay seller! how can this possibly be true, i have DSRs of 4.5 or above, never received any negative feedback, 100% feedback, i send everything recorded delivery and always post the tracking information on ebay and paypal, never had a dispute opened against me, i have verified my bank account, i could honestly go on. How can they say i am high risk? I have just emailed them saying if the hold isnt lifted then i want them to give me my money and shut my account. I have had enough of this now, i have done everything they advised me to so i could make sure the hold was lifted and now for no apparent reason they have reinstated it, this proves that it is not for our benefit but for theirs. I hope more people start to realise what a con this is. I wont expect any of the paypal moderators to answer this because they never seem to want to help, i have posted on here before and all the questions before and after mine were answered but not mine. And i dont want the usual automated response of 'its to protect the buyer' because this is crap, i have never had any complaints! I have been selling weekly on paypal as i am moving house so having a big clearout, well now they wont be making any money from me

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2 REPLIES 2

PayPal_david
Moderator
Moderator

Hi abifeatherstone,

 

I fully understand that this may be very frustrating for you. Although I can not provide any account specific information through the community, I can provide you with as much information as possible that may answer some of your questions.

 

Firstly, can I ask what type of items you are selling through your eBay account? If it is the case that you are selling potentially high risk items, it could be resulting in your payments being placed on hold when they are being received in to your account.

 

If you meet the following, you’ll receive payments instantly in most cases:

• You have been an eBay and PayPal member for 6-months or more
• Your total Feedback score as a seller is 100 or greater
• Your buyer dissatisfaction percentage is less than 5%
• You are selling in a category or industry with an established history
• Your average Detailed Seller Rating is 4.5 or greater
• You have received 20 or more Detailed Seller Ratings in the last 12-months

 

I realise that this may not be what you were hoping to hear but I hope the information helps.

 

David.

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remidy2k9
Contributor
Contributor
David, Paypal say once i receive positive feedback my payment will be released. I received my positive feedback can you please give me my money Remi
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