dispute 3 months later

Tdr93
Contributor
Contributor

So basically 3 months ago i sold a ps4 on depop 2 days after it arrived the person said the console was making a noise and a game didn't work even though there was nothing wrong with either I offered a full refund but he said he wanted to keep the PlayStation but wanted a refund on the game so I refund £20 for the game , 3 months on I have had no messages from buyer about any issues but open my PayPal to see he is claiming the ps4 is damaged and Opened a dispute  ? What 3 months later and guess what PayPal have told him if he returns the damaged ps4 they will refund him ?Even though it was in perfect working order 3 months ago !What is that how it works now u can play on a ps4 for 3months then just return it and get a refund whenever suits , I told PayPal it will be returned damaged and what am I meant to do resell a broken ps4 that someone has done whatever with in the last 3 months PayPal told me wait until it arrives if it is damaged then get a police number and ring them back for a refund to my account , will this happen , might go and buy a ps4 from a store then go and get a refund 3 months later after playing on it claiming its damaged is that how y'all at PayPal are rolling bloody shambles if you ask me 

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PayPal_Intars
Moderator
Moderator

Hi Tdr93,

Welcome to the community forum and thanks for posting.
So sorry to hear this. Please reach out to the specialist team via email, phone or through Twitter @AskPayPal or via Private Message on our Facebook page at https://www.facebook.com/PayPalUK. They'll be happy to run through this with you in detail to resolve this dispute.

Intars

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