Usual outcome of chargeback disputes?

ACraigL
Contributor
Contributor

Hi,

Been selling a while, but not regularly, and just had my first buyer fraud issue. Everything was legit on the sale at eBay, but the buyer requested a chargeback, not recognizing the charge. Seems like someone got hold of his credentials. It's been about a week, and I provided proof of delivery/tracking on the item.

 

Do these usually work out? Or should I be prepared to be out the item and and the money from the sale?

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3 REPLIES 3

SunnyDays
Contributor
Contributor

 

paypal_transfer_theft.jpgHere's my case, hopefully it will help to understand yours as well. I get a chargeback by someone insane in the USA, because their mail is taking too long after they did not bother to pick it up at their post office or perhaps the USPS were lazy to deliver, so I reshipped it and provided all the proof etc. I try to reason Mr. Chargebacker and provide all the proof of their goods being on their way to him. Finally he responds and writes he is annulling the chargeback. The next day, instead of a regula temporary hold on the chargebacked funds in my Paypal account,  I see the above transfer away by Paypal for the amount of the purchase $208.75 plus $20 chargeback fee that Paypal claims the credit card holder's card provider is charging Paypal. I struggle around Paypal's new and old interface (everything is so well hidden...) and find a record which shows that the chargeback money were indeed credited back to me, but ten Paypal took the above money out of my account by this weird transfer (why not just keep on holding it like they were?) and the link that says "We couldn't  load your details. Let's try that again" is actually a teaser! It never sends me to anywhere and I am sure Paypal has a reason for that. What's going on with your case or my case? Paypal did not have enough time to even read all the docs I provided for the chargeback, let alone submit them to the other party to view. This RUSH with this TRANSFER is very shady and suspicious. What if the chargeback was indeed annuled and money credited back to Paypal, but Paypal decided to keep them and transfer them away from my account? Allegedly, of course.

 

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ACraigL
Contributor
Contributor

All I was asked to do was provide tracking deails, which I did. That was about 10 days ago, so waiting to see what happens once they're done reviewing it. It was about a $100 transaction, so I'm not going to be thrilled if it falls through.

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SunnyDays
Contributor
Contributor

BEWARE:<removed>, <removed> is a chargeback fraudster thief. He is the CRIMINAL who, in a CRIMINAL CREDIT CARD FRAUD CASE submitted a chargeback after he received the goods and we have the proof that he received the goods. Avoid shipping to: BEWARE: <removed> cause he and possibly his entire family is a chargeback fraudster.

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