Hi,
I have a serious case of abuse of the system to report regarding Case ID: PP-006-292-838-912
I sold the following item to the buyer on eBay:
http://www.ebay.co.uk/itm/Mackie-Control-Universal-DAW-control-surface-with-2-extender-units-/272863...
The item was picked up on 28th October 2017 after clearing the funds through PayPal.
The buyer then decided to open a case for the item not working correctly. For the record I strongly refute the claims that the item was not as described, all faults and condition were covered in the listing which can still be seen. Despite this I rose above it as a conscientious seller and offered a full refund on the basis that the items would be returned to me.
In theory this would all be fine. However the delivery came this morning and instead of 3 expensive mixing disks I got a singular small parcel containing an empty box, I have taken multiple pictures including the tracking information and can provide this as evidence.
Now I'm a fairly laid back guy and can see the funny side, however I'm sure you'll agree that this really is taking the mick!
As PayPal had already returned the money to the buyer despite the item not being delivered, I now have neither the money nor the items. The buyer has both.
The proof is there for all to see - the delivery sent is a 'small parcel' with a weight of 0.013kg (13 grams!) and a special delivery sticker showing a total package weight of 0.065kg (65 grams!). Now I am sure you will agree it is physically impossible to send over 10kg of large desks, shown in the pictures on the eBay post, as a 65g small parcel. I'll say it again, the empty box trick is kinda funny, but less funny when £400 is at stake.
In addition to all this I have been as helpful and polite through this whole process with the buyer as possible and feel quite frankly abused. I have communcated clearly throughout, offered the refund, provided all required dispute information to PayPal, and yet I am the one who loses out.
If anyone has any ideas at all what to do, help would be so much appreciated.
One very frustrated seller,
TG
