Refunded customer for item sent by mistake has not returned it

[amdf]

I have sold a couple of old LP records to a customer in Sweden but when I realised a much more expensive item was sent by mistake I asked for it to be returned and sent the correct record, refunding £13.05 so the customer could send back the other. However nearly two months have gone by and nothing has arrived, he's not given any proof of sending it back and has been totally uncooperative.

How can I open a claim as I have fulfilled my obligation but the customer has taken advantage of the situation and, considering the value of the item supposedly lost in the post, appears to be acting dishonestly.

[kernowlass · Accepted solution]

@amdf

Nothing you can do unfortunately.

If he was in the same country as you then you may have been successful with a small claims court action but as its international then you can't force him to return something you sent to him.

You also can't force someone to re-pay a refund