How long does the party get to reply to a claim

Ospreys5
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Contributor

Hi my claim hàs been taken with PayPal, it states on my account that the should receive a message​ from the seller by 10 June. I have had no messages from PayPal to say what happens next as it is 4 days over. I paid for item on 9 may but have not received my order. Please can you let me know where I stand. I also need to reverse the charge back. Please help me on what happens next. X

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