Hi 3331,
Welcome to the community and thanks for posting.
There are a number of reasons that a payment may be sent as an e-cheque. The most common issue is that the bank account is not confirmed or your bank has cancelled the direct debit status.
You can check this by going to your Wallet section and looking at the details of the bank. If there is an issue with the direct debit you can resolve this by removing the bank and adding it again. This will send a new agreement to your bank and you can confirm it again. That will enable it to be used for direct debit payments.
Another issue could be that our internal security system only allowed this payment to be sent as an eCheque
To provide one of the safest online payment services our internal security system reviews every payment before it's approved. Occasionally, we only allow a payment to be sent as an eCheque. It's not a reflection of you or your account activities, but rather we've noticed a pattern associated with higher-than-normal risk. It is less likely to be this since it is only happening with one bank.
I hope this helps.
Rachael
