Hi,
I sell downloads for computer games through my own website. All sales go through paypal and all orders are sent out as file attachments via email.
If the customer is new I always email them for confirmation they are happy to proceed with the order.
I have just had a case where a new customer purchased some items from me using paypal, I emailed him to check that he was happy to proceed with the order.
He confirmed he was. I sent the files to him as two attachments in separate emails.
Two weeks later he puts in a claim to paypal that someone else used his card without his permission.
Paypal have refunded the card and charged me 50% of the sales cost for dealing with the case.
So my question is, as I did absolutely nothing wrong but have ended up losing my none returnable goods and been charged 50% of the sales price is there anything I can do to protect myself from this happening again?
If I had used something similar to yousendit with proof that I sent the files and the email address used to make payment through paypal received the files would it make any difference to protecting me?
Any help much appreciated.
GP Locomotives.
