PAYPAL NOT REPSONDING TO NAME CHANGE REQUEST!!!

[NomBom]

i made a mistake on my name and placed another name as my surname. My account is restricted for verification. I have passport and driving license but i can't send as surname is different. I requested to change name by sending 2 different verification methods (driving license and utility bill) but i have had no reply from paypal whatsoever about it! I need to change my name so I can access my funds!!!

[kernowlass]

@NomBom

Maybe if you had known your own surname when you opened your account and learned how to spell it then you would have access to your funds.

All you can do is wait until they get around to sorting it for you which could be weeks or months.

[NomBom]

Of course I knew my name but I didn't think I'd need to put my real name as I thought it wouldn't be a serious account if you understand me but how can you be sure it'll take weeks/months?

[kernowlass]

@NomBom

You put a fake name on a legal financial account and think its not serious?  

[NomBom]

My first name is the same as the one on my passport and obviously at the time I didn't know I just thought of PayPal as a middleman between me and my ebay transactions. Really appreciate your sarcastic attitude by the way really helps. I sent my driving license first to lift the restriction and they replied to me barely a day later, I send two identification images requesting a name change and about a week later no response?

[PayPal_Martina]

Hello there @NomBom,

Thank you for your post and welcome to the community! 

In general, if you have created a PayPal account using a fake name, a name change may not be agreed and your account may be permanently limited. At that point, you may be given the chance to create a new PayPal account with your real name and the correct information! 

The name change request may take up to 2 weeks to be worked, generally. To speed up the process, you could contact our Customer Service on Twitter (@AskPayPal) or Facebook (www.facebook.com/PayPalUK). If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and then clicking 'Call customer support'.

Hope this helps!

Martina