@BONNYPEBS
Positive feedback has no bearing on disputes as Ebay realise that it can be left for the wrong seller by mistake.
Also a buyer could leave feedback on receipt of item but then find out later when they come to use it etc that it was misdescribed so would need to have the right to open a dispute.
Is it an Ebay or a Paypal dispute your buyer has opened?
If you want to talk to EBay then >>
If you're contacting from the UK, you can get in touch with eBay at 0845 355 3229. Alternatively, you can get in touch with them through social media, either via Twitter (https://twitter.com/AskeBay) or Facebook (https://www.facebook.com/eBay.co.uk).
If you want to talk to Paypal then >>
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top. Log in and get the code.
When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".
In the UK its free from any landline phone.
OR have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
