MOBILE APP TRANSACTION AMOUNT

[moon-shadow66]

Don't know if any of you can help, or if you have experienced the same problem -

My latest transaction amount for a sale shows the correct amount going into my PayPal account when I view it on my laptop, but on my mobile app the exact same transaction shows a different amount - Perplexing, to say the least! On my laptop the total corresponds exactly with the amount that I sold the item for and is the same as the invoice amount that I sent but I cannot fathom out why it should be different on my mobile app.

I'm hoping one of you might be able to shed some light on this hiccup - I'm keeping my fingers crossed that it's not something that I need to worry about and that it might resolve itself...

[PayPal_paula]

Hi moon-shadow66, 

Welcome to the PayPal community forum. New members are always welcome.

To be honest, I haven't heard of this issue before. The amount should show the same on your mobile app as and it does on the main site. I would recommend contacting us directly so we can take a closer look at it. 

You can contact us on via email, phone by clicking on the contact us link or through Twitter @AskPayPal or via Private Message on our Facebook page at https://www.facebook.com/PayPal

Please let us know how you get on

Paula