Adding a tracking number to get a refund

[rh82]

Hi

I opened a dispute with a retailer and they said that if I sent the items back they would send a refund. They have said that they have received the items and have authorised the refund but PayPal won't release the funds until I send in the tracking number. I have the tracking number but have no idea where I need to go to put it in. Any ideas please? The dispute will be closed on the 25th if I take no action but can't see anywhere that I can input this info!

Thanks

B

[kernowlass]

@rh82

There should be an option in the resolution centre on that dispute to enter tracking.

If you can't find it then give customer services a call and they will add it for you.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top. Log in and get the code.
When you get through don't select any options just hang on till you get transfered to an agent OR just say the word 'Agent'".
In the UK its free from any landline phone.