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I have a problem with a purchase as a paypal guest . The seller is not sending my item
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PayPal Employee
PayPal Employee

Hello @Dailama761 


I hope you're doing good! PayPal protection is applicable to payment done through a personal PayPal account. Since it seems like you have completed a payment as a guest, purchase protection is not applicable. Though if you have paid using your card, you may contact your card issuer to seek assistance as they surely can check the best option to help you to get your money back.


Hope this helps!

Thanks for using PayPal Community forum and stay safe.

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