PayPal Payments Not Received in Live Account

[sajjad_786]

Hello PayPal Community,

I recently integrated PayPal into my WordPress website using a PayPal plugin, but I’m facing an issue where payments are not being received in my live PayPal account. I’ve tried a few troubleshooting steps, but haven’t been able to resolve it. Here’s what I’ve done so far:

Confirmed PayPal API Credentials: I double-checked that my API credentials (Client ID and Secret) are correctly entered in the plugin settings.

Verified Live Mode: The plugin is set to Live Mode, but transactions are still not appearing in my live PayPal account.

Checked PayPal Account Setup: My PayPal account is verified and active. No limitations or issues on the account itself.

Cleared Cache and Retested: I cleared my website's cache and tested again, but the issue persists.

SSL Certificate: My website is secured with HTTPS, so I believe the connection is secure.

you can visit the website for check plugin.

Has anyone experienced this issue or have suggestions on how to fix this? Any help or advice would be greatly appreciated!

Thank you in advance! 🙏

[PayPal_Chinmaye · Accepted solution]

Hello @sajjad_786 

Thanks for visiting PayPal's Community Forum.
 

I do understand that you have not received payment. Please read this article to get more details. You can reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page for any additional help. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).
 

Hope this helps you!
 

Warm Regards,
Chinmayee

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[sajjad_786]

Hello Chinmayee,

Thank you for your response and the helpful suggestions.

I will review the article and follow the steps provided. If the issue persists, I will reach out to PayPal Support as suggested, either through the "Contact Us" option or by calling as a "Guest."

Additionally, you can check the plugin on website here.

I appreciate your assistance!

Warm regards,
Sajjad