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Because of an error on my part, I now have two Join Honey accounts; one under [Removed] and one under [Removed]. Both are linked to the same Paypal account [Removed]
Now I can't redeem points from either account, Honey gives me an error message saying to contact customer support.
How do I get these accounts fixed or merged, so I can redeem my points?
I have tried emailing Honey support at [Removed] < [Removed]> - only receive an automated reply that my question is important to them (but not important enough to have a human read and answer).
I also got tried the Honey Chat feature to post my issue, but never got a reply. It appears that Honey does not offer telephone support.
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Hi @dbcassidy2,
Thank you for your post and welcome to the PayPal Community Forum. I'm sorry to hear of the linking issue. I regret that Honey-related inquiries would have to be resolved from Honey Customer Service, unless there is someone in this community who's had a similar issue and has a resolution. I understand that you reached out to their support and have not yet received a reply. I'm sorry that it's been difficult to resolve.
I hope you receive a reply quickly and are able to resolve the issue satisfactorily!
Olivia
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Hi @dbcassidy2,
Thank you for your post and welcome to the PayPal Community Forum. I'm sorry to hear of the linking issue. I regret that Honey-related inquiries would have to be resolved from Honey Customer Service, unless there is someone in this community who's had a similar issue and has a resolution. I understand that you reached out to their support and have not yet received a reply. I'm sorry that it's been difficult to resolve.
I hope you receive a reply quickly and are able to resolve the issue satisfactorily!
Olivia
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