c2offer.com iphone 4 32 gb scam

[gottuhaveit]

My friend recently purchased an iphone 4 from a seller on c2offer.com. She received the package today and signed for it when the mailman arrived. When she took the package inside and opened it up there was only a dirty piece of foam inside the package wrapped with a plastic bag and tape. Would this be covered by paypal as an item not as described? What will happen it my friend opens a dispute and escalates it to a claim. I have experienced similar issues in the past and when I escalated it to a claim paypal told me that it was not covered and they only guaranteed the delivery of the item. I sure would appreciate your professional input on the best way to recover the funds for this fraud. She paid for the item directly through her bank account and not with a credit card. I would also like to add that all the writting on the package was in chinese so she has no idea where to return the package if she needed to. Thank you

[PayPal_Andy]

gottuhaveit-  You are correct, your friend should open a 'not as described' dispute.  If she was to open a 'Non-receipt' claim (which I'm assuming you did before?), we would find against her because she has 'the item'. I know it's not what she was ordering, but if we have tracking showing delivery, then it would be found against her.  The not as described, on the other hand, has an option for 'I received a different item', so that would be perfect.  I wouldn't be able to tell you exactly how it would turn out, but based on the information, it seems like she has a very good case.  And as far as the Chinese writing, if it gets to that point, we'll take care of that 😉

Andy