charged a fee to issue a partial refund?

[northwest]

Hello.  I refunded an eBay buyer part of a shipping fee since it turned out to not be as much as I had in the listing.  Just wanted to do the right thing/be a good seller/lower the risk for bad feedback rating.. 

I don't think fees have been charged in the past when I did a similar refund but this time for a $1 refund, the buyer got .97 cents.  Is this a standard now if so when did it change?  I didn't get the memo. 🙂

Thanks,

NW

[profdata · Accepted solution]

The wording of the refund is misleading.

The 97 cents is from your account, the 3 cents was from paypal (thats the 3% they took for a $1.00 payment).

[northwest]

Thanks!

[CheriDonna]

The seller from whom I was expecting a full $4.9 US refund; only $4.55 was given me. even though my account notes a full refund.  As the buyer, shouldn't I not get charged??

[boristhekat]

I would guess that the seller just did a "send money" transfer instead of using the

"refund" link. If so, you are paying the standard transaction fee for a regular paypal

money transfer. Many sellers are not aware that they should make all refunds from

the refund link. OR if you have a MERCHANT account with paypal and someone sends

you money paypal is charging you as if you were receiving payment for a sale. It's happened

to me numerous times and I usually don't address it because it is small change, but you

are right to be miffed.

[CheriDonna]

When someone wants to send me just $ rather than pay for something, I am not charged anything nor is the sender. If something is paid for then and only then does PayPal charge.

[profdata]

---

@CheriDonna wrote:

The seller from whom I was expecting a full $4.9 US refund; only $4.55 was given me. even though my account notes a full refund.  As the buyer, shouldn't I not get charged??

---

Doing the math it looks like the seller just sent you a payment and did not refund correctly.

 What the seller should have done is go to the details page of the transaction and click on the refund link.

[CheriDonna]

I told that to the merchant.  I also let PayPal know that the merchant said they'd refund the entire shipping cost of $9.99 IF I were to drop the resolution issue before June 1st. 

[butterfly777]

I came on this site to talk about all these fees & saw yours first. Believe me, they are gonna get their money!

I was looking at my fees and now they are charging fees on shipping. I'm furious. We don't know who will wins our auctions & where they will be shipped to. There are 9 zones with the USPS. I'm in S.C & if somone wins in Calf, it cost more & i lose on my end. Just 2 days ago someone got my auction of 5 pairs of name brand shorts for the starting bid of $9.99. My shipping was set at $5.20. It cost me $9.49 cents to ship, then a fee on shipping.

Well last night I found the totally best site to sell auctions & no fees! and no charge for pic's either. You just have to see advertisements that companies pay for this site to run. Well, I'm going there.

[boristhekat]

butterfly - don't keep it a secret! Let us all know where this great site is. I am sooooooo ready

to explore other options.

I felt the pinch first when ebay stopped allowing us to accept check payments. Why would they care?

Of course, because they bought paypal and want more business directed to them so best thing

is to cut off all other options.

The list goes on, but of course now the real slap in the face is charging fees on the shipping costs.

Are you kidding me????