I transferred $100 to my wife and a $3.20 fee was charged. According to the paypal website I was not supposed to be charged a fee. both of us are in the US (Hawaii). Why was a fee charged? How can I resolve this? Is there a number I can call?
This was a response in another post:
For Personal Payments, the sender can select who will pay the fee. For US PayPal members, it's free to send and receive a Personal Payment to someone in the United States in US Dollars if you use your bank account or PayPal balance as the exclusive funding source. All other Personal Payments are charged a fee.
I just got off the phone with Paypal and they told me that the reason why my wife was charged a fee when I sent her money is that I clicked on "Personal" and then on "Money Owed". They said I should have clicked on "Gift". In all of the Paypal adds I have seen they say ithere are no fees when payuing your friends for money owed - Paypal needs to say that your friend will be charged a fee when you pay them back via Paypal. Ads are an outright lie.
I just got off the phone with them myself as I have to pay someone a rather large amount I owe them
and want to make sure that they do NOT get charged fees. The rep I spoke with said, it doesn't matter which specific
category you click AFTER you click PERSONAL, the ony thing that matters is that it's from a checking account AND that it's a PERSONAL payment. I really wish I could have recorded the call as I still have my doubts about whether they seem to have a definitive policy on this. I'll report back when I pay my friend the large amount. I really hope I don't have to jump through any more paypal hoops.
I would be glad to provide some information on personal payments.
When you select to send funds through as a personal payment, there is no fee when the funds come from the senders bank account or PayPal account balance.
If the sender uses their credit card to fund the payment, they would choose which party is assessed the payment.
