why has paypal gone to my secondary old account and cost me fees

jdene
Contributor
Contributor

why has paypal gone to my secondary old bank account twice costing me 60 quid in fees when the payment has already left my primary account for 51 quid, not happy want my bank charges back, and no excusses must have used this account befor been using my proimary account without issues for over two years.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@jdene

 

Before you click to pay for any item via paypal it shows you where the payment will be deducted from so if its showing the wrong bank account click on change and change it to the other.


Advice is voluntary.
Kudos / Solution appreciated.
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PayPal_Donna
Moderator
Moderator

Hi jdene,

 

Welcome to the PayPal community.

 

To ensure the funds are taken from the correct source on your account, you can edit the financial information on your account by following these steps: goo.gl/j7TcVo.

 

If you need more help with this I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Contact Us link at the bottom of every PayPal page. You can also contact us via our Facebook Page or Twitter @askPayPal.

 

-Donna

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