PayPal claim help

[Daniellr680]

 So a week agoish I bought some shoes from someone . turned out they were fake so I asked for a refund. He agreed and I have made a dispute against him. He escalated the dispute to a claim. What happens next? He has not responded at all. What happens when his deadline finishes? Do I get my refund ? Or what I really need your guys help please thank you

[kernowlass]

@Daniellr680

Presumably you filed a dispute for item received but not as described yes??

If so then normally paypal would find in your favour, but you will probably have to return the item back to the seller (trackable to prove delivery) before you get a refund.

IF however you had provided paypal with proof that the item was fake ie a letter from a company that makes or sells the genuine item then you would most likely not have had to return the item before getting a refund as its illegal to sell fake stuff..

You could email the seller and state that unless you get a full refund now you will be informing  trading standards that he is selling fakes, that threat may work.

        **************************************************

I volunteer my time on here to help you, so leaving kudos or marking one of my posts as a "solution" would be appreciated.

[Daniellr680]

Ok thanks!!! 1 more thing Its his turn for his side of the story . I havent put my story yet ! I want to show paypal the proof.

[kernowlass]

@Daniellr680

OK but be careful because if he escalates it to a claim BEFORE you have a chance to put your side in the dispute you won't be able to add anything afterwards.

                           **************************************************

I volunteer my time on here to help you, so leaving kudos or marking one of my posts as a "solution" would be appreciated.