PayPal Seller Protection Policy

[wallywombat]

Dear Sirs

I don't have the time or the inclination to read through thousands of notes by dissatisfied clients or PayPal's responses so, I'm writing my own!

I've had the customary block by PayPal and I've read all the excuses as to why a payment may be blocked but I have a 100% rating for feedback but hardly my fault that at least 25+ nerds don't bother with feedback so, I should have a star rating of 124 but because of these lazy twerps I only have 98.

However, that's not really the point; I've had a payment of over £500.00 blocked by PayPal with the recommendation that I don't post the item until the resolution is resolved.

So, I'm sitting on the product, the buyer has paid his money into PayPal, he wants the goods he's paid for and I want the money for the goods!  So far, not unreasonable.

The buyer has correspondence with me and I back with him; back and forth like old friends!  Also, you didn't have the courtesy to contact the buyer advising him that his funds were on hold!

Without any recourse to me or without any correspondence from PayPal to me I get an e-mail that tells me that PayPal have made their decision and that because I did not meet the eligibility requirements for the PayPal Seller Protection Policy I have to pay £18.00 plus to PayPal for the privilege of losing the sale and the payment.

To be honest, I haven't the remotest clue as to what planet you're on or what you're talking about!  I have a verified Premier account verified by yourselves.  I didn't post the goods, as per your recommendation and I would've thought the very least you could've done was to have the courtesy of advising me, prior to reversing the payment and charging me for the privilege, what your intentions were and giving me a chance to resolve the issue from my end.

At the outset you implied that the buyer may be fraudulent but you finish the transaction by implying, by your lack of sensitivity, that I have fraudulently used PayPal to my own ends whereas, in fact, I am an innocent seller (and sometimes buyer) trying to sell a product to an equally innocent buyer.

If you sincerely believe that alienating both the buyer and the seller is worth a paltry eighteen quid then your business practice, ethics and acumen has to be questionable!

I await in eager anticipation your sensitive and thoughtful response and a refund of the eighteen quid so eagerly snatched wouldn't go amiss.  For your information it was case ID (Removed by Moderator) Regards

J Heath

[PayPal_david]

Hi Wallywombat,

Firstly, I have removed the case id that you had in your post so that there is no account specific information in your query.

It sounds to me that this payment may have been detected by our internal security system as it presented a potential high risk. This does happen from time to time and we would always advise the seller not to ship the item until the payment is released back to your PayPal account.

I realise that your buyer advised you that we did not contact them, but do you know if they had ever checked their PayPal account? We would have notified them on their PayPal account and they would also have seen this payment being placed on hold.

Another thing that I will advise is that when a payment is refunded back to a buyer, we don't charge any additional amount to your account. I understand that you were advised that you would be charged £18.00 GBP for the payment but I would be sure that the original transaction amount was £18.00 GBP. We would only refund the payment that we already had placed on hold when the payment was received in to your account.

If you would like more information on this, you can try to contact customer services directly.

David.