My paypal case wont close

adog211
New Community Member

I reported an unathorized transaction which i later realized was authorized

I would like to close the case but it wont let me

help

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@adog211

 

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent.

So normally you can't close it until Paypal have investigated whether this was true or not.

However if you contact c.s. and let them know then they should be able to close it for you.

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR just say the word 'Agent'".

In the UK its free from any landline phone.



Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.