My sister bought a charger from a UK seller back in June - within 2 weeks the insulation had pulled from the charger body, and about 2 weeks ago the actual adapter plug started intermittently working and has now completely stopped working.
As the seller was a UK business seller, I sent them a message asking ifthey would replace -- they replied only if we paid £3. As far as I am aware, the UK Sale of Goods Act applied to the Buy it Now item from a business - however, it turns out this seller is actually in China and not in the UK at all, which changes things a bit!
Paypal auto-closed the dispute as it was past the 45 day limit, and we now have no contact with the seller on eBay. eBay support said we could chargeback through Paypal, however it seems this is not the case. The phone number provided by eBay is a London (020) based number, but does not connect when phoned.
Why are Paypal not supporting the buyers who receive shoddy goods, and instead supporting the sellers selling these shoddy, even dangerous items? Why are eBay allowing a chinese seller to pose as a UK business seller?
Is there any way to get her money back from this through eBay or Paypal? Do we have to go to the card issuer which Paypal withdrew from?
