How to escalate a claim if a seller doesnt respond

[ImJoe]

if it so happens that seller doesnt respond, how do i go about making sure i get my refund..? and how does escalating work! thanks !

[PayPal_DavidR]

Hi there,

Welcome tot he PayPal Community.

If you’re unable to resolve your dispute, you can ask us to investigate by escalating the dispute to a claim. We will review the case and decide the outcome.

You have 20 days from the date the dispute was opened to escalate a dispute to a PayPal claim.

Here’s how to escalate a dispute to a claim:

1. Go to www.paypal.co.uk and log in to your account.
2. Near the bottom of the page, under 'More about your account', click Resolve a problem with a purchase.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim near the bottom of the page.
5. Follow the onscreen instructions.
6. Click the Escalate to a Claim.

-David R