payment made twice but not showing

accablues
New Community Member

Hi, I made booking for a hotel and have now paid twice through paypal to agoda company. both time, gives me paypal option and information entered- but after that nothing happens. no booking confirmation or payment received confirmation.  I am not sure if the payment have been taken or still pending (its not showing on my paypal account either)

 

what should I do, is there a way I can place a "stop payment order" on paypal and just make the payment via credit card?

 

thanks in advance for the help

Login to Me Too
1 REPLY 1

PayPal_DavidR
Moderator
Moderator

Hi there,

 

Welcome to the PayPal Community.

 

If both payments show as completed on your PayPal account you should contact Agoda directly.

 

-David R

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.