How do I upload pictured of a royal mail receipt in a dispute?

[unspecifieds]

I have a  dispute with a buyer, he claims not to have received and yet the tracking number says delivered. I didn't buy online but at the post office, how do I upload the receipt that shows the relavent details such as the post code? On ebay its easy, but I don't see a way to here.

[kernowlass]

At tracking number to the paypal transaction by clicking on that transaction and scrolling down to near the bottom where there is a tracking number link.

[unspecifieds]

Hi, I've done that, but the tracking page just shows it as delivered, not the address. The building number and post code are on the receipt?

[kernowlass]

If you have used a courier that means you can view the tracking details online then paypal don't need the actual receipt unless they ask for it.

They will check online, but if you have used a courier that does not use online tracking info then that is more of a problem.

Suggest you contact customer services and if they want that info they can give you a fax number to send it >>>

Click on the words "Contact" at the bottom of your paypal account summary > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

OR have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[unspecifieds]

I'll have a go contacting them. Trouble is although it is tracked, it doesn't give the destination address which is on the receipt. The crafty buyer knows this and has waited over a month to make sure I can't trace or claim via the post office.

[unspecifieds]

Just in case someone else needs to know the answer to this. A seller first has to get the case escalated, then you can add photos of the receipt to the case. There is a button to escalate, but I phoned up customer services and they escalated the case and included an add file button. I'm not sure if the add file button appears if you escalate the case yourself, so best to go through customer services, especially as they will review the case quicker.......well at least they did for me.

[PayPal_paula]

Hi unspecifieds,

Thanks so much for sharing your answer with everyone. I have no doubt that it will help other members in the same situation.

Appreciate your post

Paula