Escalate claim

[Theresa2012]

How do I escalate a claim as i cant see option other than close claim

[kernowlass]

@Theresa2012

Here’s how to escalate a dispute to a claim:

1. Log in to your PayPal account.
2. Click Resolve a problem in our Resolution Center under "More about your account."
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim near the bottom of the page.
5. Follow the instructions.
6. Click Escalate to a claim.

[Theresa2012]

There is nothing at bottom of page to escalate

[MR_LOVE_CRAB]

I have this problem also, there is no option to escalate it. I have the option to mark it resolved or to mark it arrived but damaged or something along those lines. I am yet to receive any kind of reply or acknowledgemental from the seller .

[Theresa2012]

Was unable to do it on phone so accessed account on laptop and option to escalate is at the bottom of the page

[MR_LOVE_CRAB]

Thanks!

[Cazzy20man]

Only works on tablet on computer didn't work on my phone

[LoriT722]

I am using a computer, and I still cannot see the option to Escalate to Paypal.

[kernowlass]

@LoriT722

You can only escalate 7 days post-payment, has it been that long?