I bought some speakers on eBay, and used PayPal to pay for them.
They have stopped working, thankfully within the 6 month time period.
I've tried contacting PayPal about this, and this has been my experience so far:
1) I phone and get through to someone who doesn't speak clearly. They tell me that I need to speak to the resolution department. I'm happy with this. She then advises me that there is an 1-hour wait time due to "high call volumne" (basically, they've not employed enough staff as their priority is profit, rather than service). I say that I don't want to wait on the phone for 1 hour, and ask if someone could call me back. I'm told that they couldn't. How awful. I've literally got to wait on the phone for 1 hour, because PayPal can't make outgoing phone calls. Seriously!?
2) I have tried to call again this morning, but I get through to the automated "please tell me in a few words..." system. It doesn't work. I waste ten minutes attempting to get it to work. I then am forced to use the call back thing. I enter my number, and it tells me that it doesn't recognise it.
Seriously PayPal! You advertise a 180 days protection on all items bought, but when it comes down to it - you make it impossible for people to claim.
Is PayPal usually this poor? Perhaps someone (not a robot), who speaks clearly and doesn't expect me to wait one-hour could contact me.
