Buyer protection, does it work ?

[Juliadaws]

A month ago I purchased through eBay diamond earrings and matching pendant in one PayPal transaction and the diamonds were  not as described so through eBay returns the earrings went back first then a few days later we returned the pendant. All done properly all packages photographed and special delivery tracking, everything done as per eBay request. Seller issued first refund as excheque which bounced and we opened s claim on PayPal which automatically closed everything on eBay. The claim was for the earrings only . Then the second refund was issued as echeque, that also bounced. PayPal eventually refunded for the earrings but won't deal separately with pendant even though we have proof of delivery, refund etc etc. They say if the seller doesn't confirm receipt then we have lost 410.00 !!!!!!! Of course the seller is not replying to me or to PayPal. We have spoken to numerous claims specialists who tell us different things. Don't worry your money is safe, was one, until the other day I was told I had lost my claim due to seller not confirming receipt. They are registered at company house as a business, we have all the tracking and proof of return but we are still waiting for PayPal to review it. I am completely disenchanted with the buyer protection as it clearly changes day to day according tomwhichbagent you speak to. What can I do ? Does anyone have advice ? I have a crime number from the police but it is not considered theft . In my opinion it is. We have implored the seller to just send the pendant back, at our expense, no reply to that or any other message. Is there anything at all we can do to persuade PayPal to support us  ?

[kernowlass]

@Juliadaws

You are allowed to open x1 dispute per transaction.

So if the items were paid together in one transaction then they needed to be sent back together under buyer protection rules for a full refund.

As you have proof you sent it back then you can still pursue private legal action eg via a small claims court OR if you funded your paypal payment via a card then you can contact your card issuer for assistance.

[Juliadaws]

We could not send them back together because they were looked at separately by a local jeweller. 

There is tracking evidence that proves both were received by the seller so why is this not covered ????

it is another ploy by PayPal to get out of their responsibilities and support unscrupulous sellers.

its easy to put the ball back in the buyers court.

[Juliadaws]

By the way they DO NOT need to be returned together to be covered under the one transaction and buyer protection.

please get your facts correct.

[kernowlass]

@Juliadaws

I have my facts right ta.

The fact paypal are telling you that you must wait for the seller to confirm delivery and authorise another refund proves that.

x1 transaction dispute = x1 tracking number to prove delivery of item to seller = x1 refund.

You can't have 2 refunds for x1 dispute.

But then if I am incorrect you would have all your money back wouldn't you???  

Bye

[Juliadaws]

Smart **bleep**.

[kernowlass]

@Juliadaws

So educated and you put your point sublimely well.