is it worth escalating a claim

[cam00]

i cant come to an agreement in the resolution with the seller,i bought an item that was broken by the courier,but seller and courier say ive signed so as far as there concerned i signed for it in good condition.I didnt see the damage until it was fully unwraped.I want to escalate for full or partial refud,but would i have to send the item back at my own expense for a full refund,or would paypal help me get a partial refund to compensate for the damage

[surplusdealdude]

It doesn't really matter wehat the seller or courier says - Paypal says that damaged items must be refunded.

It wouldn't hurt to suggest a partial refund, though.  Paypal can't enforce it, but the seller may agree.

If not, escalate the claim (make sure you don't miss the deadline on that).

The seller may change their tune when they see that Paypal is taking it seriously.