PayPal opened claim "for review" on USPS labels. Why?

kerprunk
New Community Member

The full message for the open claim is "This payment has been selected for review and we have opened an investigation."

What do I need to do?

Are the labels I printed still okay to use?

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi kerprunk, and welcome to the forums!

 

The most likely scenario I can think of here is that the system wasn't sure if you were in control of your account when the labels were printed. Was there a limitation on your account recently that asked you to verify information to regain access? Usually the payments are released when the limitation is resolved, but there may have been a delay for review. If the limitation has been resolved and the payments are still held, give Customer Solutions a call or email and they can get those payments released for you.

 

You can reach Customer Solutions by clicking "Contact Us" at the bottom of any PayPal page.

 

I hope this helps!

 

Olivia

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