I need help asap! Claim against me!

[james4591]

I need help with a claim.

I have had a claim filed against me and the money in my account frozen.

The buyer has purchased the same exact items from me in the same exact condition (used) before. They are keyless entry remotes for cars and trucks. I perfectly described the items as used on the site (craigslist) just as I did before and this time he said that they werent resalable. He has filed a claim against me and now my account is frozen. They didnt just freeze his payment they froze others to. now I have to ship items that have sold that I havent even recieved any payment for because it is frozen. What do i need to do? I gave them my statement and side of the story. I tried to upload pictures but the files wouldnt upload. I'm 100% in the right here. the items were exactly as described and I shipped same day. he recieved them and said he didnt want them??? WTF! someone please help me out! a moderator or anyone with any info on what I need to do next. Thanks! I have not called paypal yet but I will be in a few hours.

[micron]

Please calm down.

If the buyer hasn't paid you, nor have you sent the item to the buyer, then it wouldn't make sense for the buyer  to start a dispute, KNOWING that they were not re-sellable.

Since this is Craigslist, I doubt Paypal will do much. But knowing Paypal, they can make some pretty bad/dumb decisions. I would call the buyer if I were you, and resolve things that way.

**Edit: Wait, did you say that the buyer sold the item he "bought" from you? He did not even received the item.

[james4591]

Yes this was a craigslist deal. The buyer has already recieved the items and I have been paid for the items. I have sold him these exact same type of items before (used car keyless entry remotes) with no problems and those were in the same used condition as the ones he purchased this time.

I have uploaded pictures to paypal of the actual items so they can see the condition and I have sent them a copy of the email where he admits that he knew that he was buying them in used condition.

All the remotes are usable and all work perfect.

last time he bought 85 remotes to total $850 ($10 each per remote) this time He bought 260 for $1100 (little over $4 each) I gave him a **bleep** of a deal on them and free shipping.

They have blocked my account so as of now everything that has sold on ebay since the money is on hold and I have no way to retrieve it.

What should I do now. Do I need to call paypal and talk to someone? Do I need to get a lawyer? Whats next?

Paypal should have left the account valid and let me continue buisness and then IF I was found to be wrong (although im 100% in the right) then they should have froze the account or retrieved the money but not before!

---