I have an eBay app, and a customer filed a claim against the payment that was taken out, but the only way for me to resolve the dispute is to give a refund or say I shipped an item that is unshippable. How am I to go about clarifying the issue? Surely PayPal has all the subscription info they need to see that the payment was initiated by them in the first place, but it is aggravating to have no one to clarify the issue but this forum.
I would be happy to if there were a place to do so. I'm not posting details of a claim on a community forum.
My complaint is that the only way I can resolve the claim within PayPal is to "mark the item shipped" or "admit" that I can't/won't ship the item and provide a refund. Obviously this concept is silly. I have no place to actually communicate any side on the issue.
The eBay apps billing should not be subject to this type of claim in the first place.
