Case result unsatisfying

[edangeles1]

I am currently in a case where i am the seller and the buyer says he received the phone broken but he admitted to me he broke it because i know i sent it %100 working yet he still opened a case accusing me of item not as described i sent paypal evidence that he admitted to breaking the phone and that the phone was working when i sent it yet Paypal still rules the case to his favor how can i appeal to this because this is just nonsense the buyer broke the phone and now i have to refund his money and get back a now broken phone that is not right what can i do please help i would really appreciate it

[msbeehaven]

I am wondering myself how to appeal a decision against  a seller. Twice now after I have provided proof of shipment from the postal service, the buyer has not received their item or requested insurance on item. Twice now the postal service lost it, twice now I have lost the money for the transaction, the shipping, the ebay fees, the paypal fees and the product. I shipped through paypal the first time, even tho I sent a document from the post office stating they lost it, paypal ruled against me, because there was not proof I actually brought it to the post office. The second time I provided stamped customs form and receipt from the postal service, ruled against again, to be told "you can win them all!" REALLY?! I would like legal supporting evidence regarding paypal shipping policy, not a smug pat answer like I was given. Sympathize with you!

[bluntmanchronic]

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