I am currently in a case where i am the seller and the buyer says he received the phone broken but he admitted to me he broke it because i know i sent it %100 working yet he still opened a case accusing me of item not as described i sent paypal evidence that he admitted to breaking the phone and that the phone was working when i sent it yet Paypal still rules the case to his favor how can i appeal to this because this is just nonsense the buyer broke the phone and now i have to refund his money and get back a now broken phone that is not right what can i do please help i would really appreciate it
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