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when can I expect an actual person to contact me?

Witcheryandtea
Contributor

when can I expect an actual person to contact me?

On the 19th of January someone hacked into my account. I was sent $540CAD and charged $242 USD the same day, it wouldn't let me report the payment as fraudulent, only the change, so I reported the charge. They told me they're get back to my on or before January 20th, no dice. Well it's the 22nd now and the person who sent me money, whoever they are, has reported it as fraudulent and the money has been taken from my account, leaving me on the hook for -$300 or so Canadian. I'm not exaggerating when I say I literally do not have this money. I don't have that much money, I'm a broke college student on disability due to COVID. I barely can afford my rent. I don't know what to do, nobody has contacted me about anything and I'm kind of freaking out. I've done everything I could think of, change my passwords to more difficult ones, remove my banking info, put in a claim and contacted PayPal through messaging but still nothing. Does anyone else know what I should do? I've never had anything like this happen before Thanks in advance
1 REPLY 1
kernowlass
Esteemed Advisor

Re: when can I expect an actual person to contact me?

@Witcheryandtea 

 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.