unable to upload documents to confirm address

RayDouiss
Contributor
Contributor
Hi, I am having some issues uploading the proof of the address that was requested through my paypal account, iam unable to make any payment and the link provided is not working as I am getting an error message . I tried to clear cookies and browsing history but it did not help, as it seems that the issue is linked to paypal directly. I am unable to reach any customer service representative because you have limited staff at the moment. Thanks to provide a different link to upload my bank statement or confirm if I can send it directly using my email address instead.
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1 REPLY 1

Josephchan90
New Community Member

Not sure if I’m having the same problem with you. Mine is unable to click the submit button after uploading my proof of address document. I tried to reach out to the support representative but having the same reply as you. 

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