Hi @JunnyJ1
Hope you are safe during this time of crisis. Well to answer your concern, i know for a fact that we are currently on a lockdown and the there was an urgency to shipped back the item. As far as i know there are courier company like FedEx who are reaching out to their client to pick up the items to be shipped you may try that option. Now to address the other concern what i may suggest is that to reach out for the seller for the correct shipping address or you may get it to our customer service via chat since phone line is not available as of this time.
How does it works? Customer must login to their PayPal account and go to their Message Center wherein they can find the Chat Support option in which they can interact with our customer service representative as they have the capacity to view your account. If you prefer to email us,you may visit our website and below our page there is an option "Contact Us" please click that and you will be routed to 'Contact Customer Service' page, from the options shown click Email us, then select a topic and subtopic before typing your message. There should also be available option to connect to a live chat agent and, or you may also consider contacting Customer Service via Facebook or Twitter. You can send them a personal message from their facebook or twitter pages.
Facebook: https://www.facebook.com/PayPal
Twitter: @AskPayPal
Note: There's a slim chance to get a timely response as we are in skeletal staff due to emergency.
If it's still no response, then let's wait until our phone line becomes available. Thank you for your patience and keep safe!
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