not able to make direct contact to speak to the dispute team

[Benellie]

1. I have a current dispute with a company in china. They posted an item just in bubble wrap and it was damaged on arrival. I want a full refund which now they have agreed to if I send it back.  This then puts me out of pocket. I have send the photos to show its damaged. You cant even get hold of the dispute team to discuss this. It's absolutely crap

[kernowlass]

@Benellie 

Do you mean you opened a dispute with paypal and escalated to a claim and paypal have told you to return it?

Then if so you would need to send it with tracking......

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.