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I paid a deposit for use of a venue, but I waited for 40 minutes and the venue owner didn't show, didn't respond to phone calls or texts.
I have no idea what has happened and Ideally I'd like to reschedule but the person concerned is not being at all helpful
How long can I wait to open the case before it becomes no longer viable?
That would depend on what country you are in and as you haven't added it to your community profile or bothered to say in your thread then sorry can't advise, try contacting customer services.