need to cancel an order from USA

[markhams]

on 2nd Dec I sent $69 to a company in USA for 2 pairs of ibud type earphones.

within 10 mins I had found same on ebay for 10% of the price so emailed them to cancel.

The never have responded to 3 emails so I looked to cancel via Paypal only to get message that they cannot create a claim???

I have no idea why not? The funds have landed I guess but I cant find a way of stopping the sale?

thanks and merry xmas to all ! 

[kernowlass · Accepted solution]

@markhams

You can't cancel a completed transaction UNLESS the seller agrees to cancel and issues you a refund.

Failing that you have the option to open a claim for non receipt of item OR item received but not as described.