i need help about opened case in resolution center

[mostafaalnehmi]

i bought a product key for office but didnt work because it is not as described 

i opened a case but now they asked me to provide  atrack number for return item 

[PayPal_Celeste]

Hello @mostafaalnehmi,

Welcome to the Community! It sounds like you're being asked to return the product as a resolution to the case. Since you mentioned the item is not physical, I would recommend getting in touch with our customer support team. Please select Contact at the bottom of any PayPal page to view your contact routes. I hope this can be worked out!

Take care,

- Celeste S.